Towncrest Pharmacy will ask you to sign an Acknowledgment that you have received this Notice of Privacy Practices . This notice describes in accordance with the HIPPA Privacy regulations, how Towncrest Pharmacy may use and disclose your protected health information to carry out treatment, payment or healthcare operations, and for other specific purposes that are permitted by law. The Notice also describes your rights and the duties that Towncrest Pharmacy shall follow with respect to the protected health care information about you. When it comes to your healthcare information, Towncrest Pharmacy will store it in our computer system. This will include your name, address, phone number and other identifying information such as the drugs you are taking, your medical conditions, your allergies and any other information that could possibly affect your health. Towncrest Pharmacy will use this information to treat you.

Treatment, Payment and Healthcare Operations

Towncrest Pharmacy will use your healthcare information to dispense prescription medications and medical equipment/supplies. We may also disclose your information to other healthcare providers for the purpose of your treatment. It may also be used to receive payment for products and services rendered to you. We may need to contact your third party payor, insurer or pharmaceutical benefits manager (PBM) to determine whether your program will pay for your prescription. We will bill you and/or a third party payor, Medicare, Medicaid for the cost of prescription medications dispensed to you. The information on or accompanying the bill may include your identification as well as the prescriptions you are taking. We will use your healthcare information to carry out healthcare operations like utilizing your healthcare records to monitor the quality of pharmacist performance and to train pharmacy personnel.

Uses and Disclosures that are Either Permitted or Required by the Regulation:

Using their judgment as healthcare professionals, our pharmacists may disclose your protected health information to a family member, other relative, close personal friend or any person you identify as being involved in your healthcare. We form contracts known as Business Associates to perform services for us. They may sort insurance or other third party payor claims for submission to the actual payor. We may disclose protected information to our Business Associates so they can perform the job Towncrest Pharmacy needs them to do and then bill your third party payor for the services rendered. Our Business Associates will safeguard the protected health information. Towncrest Pharmacy may also contact you to alert you on refill reminders or any other pertinent information about treatment alternatives or health related benefits/services that may help you.

Other required or Permitted Disclosures

Towncrest Pharmacy may disclose your healthcare information to the following entities and/or under given circumstances to the following:

to the Food and Drug Administration (FDA) relative to adverse events regarding drugs, foods, supplements and other health products or to post marketing surveillance to enable product recalls, repairs or replacement.
to public health or legal authorities charged with preventing or controlling disease, injury or disability.
to law enforcement agencies as required by law or in response to a valid subpoena or other legal process.
to health oversight agencies (medical licensing boards e.g.) for activities authorized by law such as audits, investigations and inspections necessary for Towncrest Pharmacy licensure and for the government to monitor the healthcare system, etc.
in response to a court order, administrative order, subpoena, discovery request, or other lawful process by another person involved in a dispute involving a patient but only if efforts have been made to tell the patient about the request or to obtain an order protecting the requested healthcare information.
as authorized by and as necessary to comply with laws relating to workman's compensation or similar programs established by law.
whenever required to do so by law
to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of the patient's information.
to a medical examiner for example in the identity of a deceased person to determine cause of death or a funeral director with applicable law to carry out their duties
to contact the patient for the purpose of fundraising
to notify a family member, personal representative for the patient's care, location or condition
to a correctional institution or its agents if a patient is or becomes an inmate, when necessary for the patient's health and safety and that of the public or another person.
as required by military command authorities when patient is a member of the armed forces and to appropriate military authority about foreign military personnel
to authorized federal officials for intelligence, national security authorized by law, to provide protection to the president, other authorized persons or to conduct special investigations
or to a government authority (social service or protective services agency) if Towncrest Pharmacy believes the patient is a victim of abuse, neglect or domestic violence but only to the extent of the law, if the patient agrees to the disclosure or if the disclosure is allowed by law and Towncrest Pharmacy believes it necessary to prevent serious harm to the patient or someone else so long as it is not used against the patient.
Other required or Permitted Disclosures
Towncrest Pharmacy may disclose your healthcare information to the following entities and/or under given circumstances to the following:

Authorized Use and Disclosure:

Towncrest Pharmacy will obtain your written Authorization prior to using or disclosing protected health information about you for purposes other than those aforementioned in this notice or otherwise permitted or required by law. You may revoke an Authorization in writing at any time. Direct all written revocations, concerns and restrictions you may have to the Privacy Office at

Towncrest Pharmacy, 2306 Muscatine Ave, Iowa City, IA 52240

Upon receipt of written revocation Towncrest Pharmacy shall stop using or disclosing protected health information about you, except to the extent that we have already taken action in reliance on the Authorization.

The Patient's Rights

You have the right to request that we restrict how your protected health information is used or disclosed in carrying out treatment, payment or healthcare operations. You have the right to request that our communications to you regarding your health care information be made by alternative means or at alternative locations. These all must also be made in writing to the Privacy Office at Towncrest Pharmacy. We are not required to agree to the requested restrictions. At any time you have the right to inspect or obtain a copy of your protected health information; the right to access and copy this information contained in the designated record set for as long as we maintain your protected health information. To receive a copy of such records, send a written request to the Privacy Office at:

Towncrest Pharmacy, 2306 Muscatine Ave, Iowa City, IA 52240

We may charge you a fee for the costs of copying, mailing or other supplies that are necessary for us to grant your request. We may also deny your request to inspect and copy in limited circumstances. If you are denied access to your protected health information in most cases you may request that the denial be reviewed. Healthcare Information Amendments: If you feel that the information we maintain about you is incomplete or incorrect you may request that we amend it, for as long as we maintain the protected health information. Make all requests for amendment in writing to Towncrest Pharmacy's Privacy Office. Forms for such amendments are available at our pharmacy and DME service counters. You must include a reason that supports your request. In certain cases, Towncrest Pharmacy may deny the request. If the request for amendment is denied you have the right to file a statement of disagreement with our decision and we may give a rebuttal to your statement.

You have the right to receive a paper copy of this notice from us upon request.