Effective as of May 26, 2015.
at Health Mart Systems, Inc. (“Health Mart,” “We,” “Our”) have developed
an online and mobile platform entitled, collectively, “Your Pharmacy Online”,
(hereinafter “YPO” or “Platform”) and are committed to
maintaining the privacy and security of our users’ personal information.
Through this privacy statement, Health Mart wants to assure you of our
commitment to privacy and security and the efforts we undertake to strive to
maintain the privacy and security of your personal information. This privacy
policy describes how we collect, use, and disclose information through the Health
Mart website and the YPO Platform, which includes the YPO mobile application.
privacy philosophy is based on the concept of fair information practices. This
means we provide you with notice of how we manage and collect information so
that you can have a more informed understanding of how we operate. Our policy
regarding the collection and use of your information via this Platform is set
forth below. Where necessary, we use the term “Website” to refer to the
Health Mart website as seen from a desktop computer through a standard browser
or as seen through a browser on a mobile device such as a phone or a tablet,
and “Mobile App” to refer to the mobile YPO application purchased
through an application marketplace like Google Play or the Apple AppStore.
Your access and use of this Platform
is subject to your agreement with this policy, along with the Health Mart Website
Terms & Conditions of Use and the YPO Mobile
App End User Agreement. By using this Platform, you expressly agree
the below Policy, please do not use or access any part of the Platform for any
Modifications to Privacy
We retain the flexibility to update this policy.
We may periodically update this policy to describe how new Website, Platform or
Mobile App features may affect our use of your information and to let you know
of new controls and features that we may provide you. We will NOT apply changes
to this policy retroactively to information We have previously collected.
the YPO Platform. Although we strive to provide your local participating pharmacy
with your privacy preferences, such participating pharmacy is independently
owned and has its own privacy practices. Please contact your local pharmacy
for any additional information on how your pharmacy uses your personal
information. We do not control your pharmacy’s use of your personal
Notice of what information we collect and
how it’s used
We collect several types of information:
If you provide it to us, we collect and retain personally
identifiable information, including, but not limited to, your name, gender,
date of birth, telephone number, cell phone number, mailing address, email
address and your prescription information (which we collect in the course of
providing services to you under the YPO Platform). We use this information in
order to assist
you with prescription refills at participating pharmacies, with finding a Health
Mart pharmacy, with receiving coupons and other offers to use at a participating
pharmacy, and/or other communications with your pharmacies and other health
care organizations as permitted by law.
Additionally, any personally identifiable
information that you voluntarily provide when using this Platform may be used
to provide you with information, products or services that you may request from
your local participating pharmacy. Communications may occur either via text
messaging, email, or push notifications and you will have the opportunity to
set your preferences for certain communications related to your prescriptions within
We may also use such information to communicate
to you special offers and featured items from your participating pharmacy,
Health Mart, our affiliates, partners, and other suppliers and vendors. If you
are receiving additional communications and special offers, you may opt out of
receiving such additional information at any time by contacting us using the
contact information below or as outlined in the applicable communication. We
will implement your opt-out request within a commercially reasonable time.
Your local participating pharmacy will also have
access to your personally identifiable information you submit via this Platform,
and your other protected health information as defined under HIPAA, and will
use such information as necessary to provide you the information, products and
services that you may request. Your pharmacy has its own privacy practices and
YPO has no control over or responsibility for your local pharmacy’s use of
information that you may provide to it.
We may also use your personally identifiable
information to customize your browsing experience and communicate with you and
otherwise respond to your questions and suggestions.
We may share your personally identifiable information
with our suppliers and vendors or with other third parties to enable them to
provide services for us or to you. We require those suppliers and vendors to
comply with all applicable data privacy laws and regulations, including HIPAA.
We do not sell, lease or rent your personal information.
When you use Our Mobile App, We may also collect
geo-location information to assist you in quickly finding places or receiving
relevant location information, such as where participating pharmacies are
found. If you do not want the Mobile App to obtain location data, you can
disable the location function on your mobile device, in which case you may not
receive relevant information. Location information is not saved or stored
beyond what is necessary to ensure a consistent and functional application.
We also collect information that identifies the
type of device you are using and a unique identifier that identifies you as a
user of the Mobile App. Our Mobile App uses this information to enhance
your use of the App by: (i) determining the applicable End User License that
applies to you, (ii) checking the device’s network connectivity status, and
(iii) saving location information about your favorite pharmacies you access on
the Mobile App.
The Mobile App can launch certain other
applications on your mobile device: (i) if you select an email link in the
Mobile App, your email application will be launched; (ii) if you select a phone
number, your phone dialer app will be launched.
Cookies and other web technologies
When you use the Site, We use web technologies
such as cookies in order to recognize you and your preference information,
facilitate better administration of the Platform, and provide you with a better
user experience over time. These cookies may be temporary or permanent. We capture the paths
taken as you move from page to page (i.e., your "click stream" activity).
Information we collect is used to enhance your use of the Platform in ways like
- To arrange the
mobile application in the most user-friendly way
- To customize your
- To analyze trends
in Platform usage
- To communicate
special offers and featured items to you from Us, your pharmacy or other
- To respond to your
question or suggestions
Temporary cookies are
used to complete transactions with this Website and for other purposes such as
counting the number of visits to our Websites. These temporary cookies are
eliminated when you exit your browser. A permanent cookie may also be stored on
your computer by your browser. When you log in, this type of cookie tells us
such this as whether you've visited us before or if you are a new visitor. The
cookie doesn't obtain any personal information about you or provide us with any
way to contact you, and the cookie doesn't extract any information from your
Most Web browsers are initially set
up to accept cookies. You can reset your Web browser to refuse all cookies or
to indicate when a cookie is being sent. However, certain features of the Site
may not work if you delete or disable cookies.
We may also log and track IP
addresses for systems administration purposes and for reporting usage trends.
Your IP address is usually associated with the physical place from which you
enter the Internet. IP addresses are not used to track an individual user’s
session or location. This information only helps us determine how often
different areas of our Platform are visited. We may combine non-personal
information collected automatically with any previously submitted personal
information that we may have received from you.
We may also use the services of
third parties to provide us with services such as, but not limited to, site
analytics. These third parties may view, edit or set their own cookies. The use
of these technologies by these third parties is subject to their own privacy
policies and is not covered by this privacy statement.
Other Use and
reserve the right to share your information collected from this Platform
(including personal information) with third parties if required to do so by law
or if we believe such action is necessary in order to:
a) conform with the
requirements of the law or to comply with legal process served upon us;
b) protect or defend our
legal rights or property, or that of another customer or user; or
c) investigate, prevent, or
take action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person, or violations of the
terms and conditions of using this Platform.
We maintain full rights to any information collected through this Website
or Platform, and may freely collect, use and disclose such information unless
SMS Texts and Push Notifications
If you choose to receive features or services from Us that
require the sending of text messages, we will use your cell phone number as
provided to us to send such messages. The below additional terms apply to
the text message services.
Your carrier's standard text messaging rates and other charges,
including for data usage, may apply. You must be at least eighteen (18) years
of age to use our YPO alert services. If you have any questions, please contact
customer service at email@example.com.
To update your general communication preferences, you can go the
“View and Manage Your Account” page which allows you to indicate whether you
wish to be contacted via email, text or push notifications should the
pharmacist try to reach out to you regarding your prescription request.
To update your communication preferences for refill and pill reminders,
you can take the following steps:
From a desktop computer:
1. From the
“Prescription History tab, select edit next to the active reminder you want to
Reminder” window will open. From the drop down select “none”
“Update” to save changes
From a mobile device:
1. From the
“Reminders” section, select pill or refill reminders and then the individual
reminder to change
change the notification method, select the new preference from available
options under “Method”
3. To turn
the reminder off completely, move the status from “ON” to “OFF,” then select
Please note that after updating your general communication
preferences or communication preferences for refill and pill reminders, you may
still receive other text messages, such as, “Rx Ready,” “Refill Reminder” and
“Rx Problem” messages if you have previously opted-in to receiving them and
have not opted out of receiving those messages.
You can also opt out of receiving all text messages by sending
"STOP" to the number distributing the text message. Your
carrier's standard text messaging rates and other charges may apply.
You can also opt out of receiving all push notifications by
following the steps below for your respective phone platform:
“Settings,” select “Application Manager”
2. Choose the
Health Mart application from the list
the “Notifications” box
“Settings,” chose the Health Mart application from the list
Notifications (badges, sounds, banners) and unselect “Allow Notifications”
HIPAA at Health Mart
As a key provider of services and technology to
the healthcare industry, Health Mart Systems, Inc. and its affiliated companies
collectively, ("Health Mart") have implemented programs to address
the transaction standards, and the privacy and security implications of the
rules promulgated pursuant to the Health Insurance Portability and
Accountability Act of 1996 ("HIPAA"), as amended by the Health
Information Technology for Economic and Clinical Health (“HITECH”) Act, and as
may be amended from time to time. However, any protected health information that
you may submit via this Platform, as that term is defined in HIPAA, is subject
to your pharmacy's Notice of Privacy Practices and YPO only receives that
information as a Business Associate of your pharmacy.
During the registration process at the pharmacy,
you will be able to choose your preferred channel of communication (email, text
or push notifications) and types of communication (Rx Ready and/or Refill
Reminder and/or Pill Reminder). If you choose to change your channel or type
of communication, you can do so by updating your preferences on the Website or Platform,
which includes the Mobile App.
to your information
will maintain your personally identifiable information and allow you to update
it at any time by logging into your account to access your information. We
will also take steps to make sure that any updates that you provide are
processed in a timely and complete manner.
Security of your information
use recognized industry safeguards to help protect personally identifiable
information from unauthorized access or use. If you are required to transmit
sensitive to us through our Platform, we will provide you access to our secure server
that allows encryption of your data as it is transmitted to us. We will help
protect personally identifiable information stored on the Platform's servers
from unauthorized access using commercially available computer security
products (such as firewalls and encryption), as well as carefully developed
security procedures and practices.
Linking to other Websites
remember that when you use a link to go from the Website or Platform to another
those websites or their policies and practices. Any browsing and interaction on
any other website, including any website that has a link on this Website or Platform,
is subject to the rules and policies of that website. We encourage you to read
the rules and policies of the websites you visit to further understand their
procedures for collecting, using, and disclosing personal information before
providing that website with your personal information.
Important Note Regarding
No part of this Platform is directed
toward children under 13 years of age and YPO does not knowingly collect or use
information from children under 13 through this Platform.
Customer Service and Recourse
If you have any
questions about this privacy statement, our information handling practices, or
any other aspects of your privacy and the security of information, please send
an email to firstname.lastname@example.org or call us at 415-983-7618. Our
mailing address is: Law Department, One Post St., San Francisco, CA, USA 94104,
ATTN: Privacy Officer, YPO.
California's Shine the Light law
Shine the Light law provides California residents with the right, subject to
certain exceptions, to receive disclosures about any sharing of their personal
information with other companies.
If you are a
California resident and you provided your personal information to Us, then,
once each calendar year, you may submit a written request for information about
the information we shared, if any, with other companies for their use in direct
marketing. To submit your written request, please email us at the address above
with "Request for California Privacy" in the letter subject line. You
must include sufficient detail for us to locate your file; at a minimum, your
name and postal address.
Within 30 days
of receiving your request, we will send you a list of the categories of
personal information disclosed to third parties for third-party direct
marketing purposes during the immediately preceding calendar year, along with
the names and addresses of these third parties.